Published 06/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 ChGenre: eLearning | Language: English + srt | Duration: 13 lectures (1h 39m) | Size: 476 MB
Understand Renewals Manager role as part of a high-perfog Customer Success practice.
Know how to build a scalable renewals strategy.
Be aware of common industry financial teology.
Be aware of the Cisco tools and programs that are available to grow and scale renewals practice and execution.
This course has no formal prerequisites.
Recommend leaners to have experience with and interest in working with customers to detee, measure, and deliver business outcomes through the implementation of technology.
Recommend leaners to have spent in a customer facing role, including technical sales, system eeering, or similar will be especially helpful.
The Renewals Manager (RM) course is a foundational training curriculum that enables aspiring Renewals Manager to understand their role as part of a high-perfog Customer Success practice.
The course reviews the role of the Renewals Manager across the Customer Lifecycle, how to build a scalable renewals strategy, common industry financial teology, and the Cisco tools and programs that are available to grow and scale your renewals practice and execution.
The course reviews the role of the Renewals Manager across the Customer Lifecycle, how to build a scalable renewals strategy, common industry financial teology, and the Cisco tools and programs that are available to grow and scale your renewals practice and execution.
To accomplish these objectives, this course has been divided into three lessons: The foundational renewals training, Customer Experience and the Customer Lifecycle, and Renewals in Action.
The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner's Renewals Manager to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.
The objectives for the Cisco Renewals Manager (700-805 CRM) are
Customer Success Foundation 20%
Business Acumen 35%
Leadership 30%
Cisco Tools and Processes 15%
Individuals preparing for the Cisco Renewals Manager certification.
Individuals who have experience working with customers to detee, measure, and deliver business outcomes through the implementation of technology.
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