Released: 02/2020Duration: 1h 4m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 772 MBLevel: Intermediate | Genre: eLearning | Language: English
Artificial intelligence (AI) is chag the way every company does business-and it's revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive -saver. This course explores the groundbreaking new solutions powered by this emeg tech. Customer service consultant David Kay reviews tools you can buy off the shelf-such as chatbots and customer interaction analysis-as well as custom-developed applications that can provide more targeted business benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.
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