De-Escalating Intense Situations

[Prohibitive]

MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz, 2 Ch | Duration: 49m 33s
Genre: eLearning | Language: English + Sub | Size: 501 MB

Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but-with the right approach-you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.
Topics include:
Managing expectations
Recognizing a customer's emotions
Reframing a conversation
Resolving a customer's issue
Listening with the intent to understand
Dealing with your own frustration
Dealing with demanding customers
Handling common customer issues
Screenshots

Buy Premium Account for Download With Full Speed:

rapidgator_net:
https://rapidgator.net/file/c7063edee314fd98d0c6e81975cd027e

uploadgig_com:
https://uploadgig.com/file/download/24310c3B961FCd06/De-Escalating_Intense_Situations.rar

Links are Interchangeable - No Password - Single Extraction