Having Difficult Conversations A Guide for Managers

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MP4 | Video: AVC, 1280x720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Duration: 59m 9s
Skill Level: Intermediate | Genre: eLearning | Language: English + Subtitles | Size: 429 MB

While inevitable, difficult conversations can be one of the most challenging parts of a manager's job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it's time to have a conversation, and what to do if you've waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.

Topics include:

How to know it's time for a conversation
Dealing with emotions
Massive mistakes to avoid
Angry emails and online communications
Getting distracted and losing control
Conversation toolbox
Set the expectations from the start
Blueprint for difficult conversations
Discerning the real issue
Radical listening
Making tough calls
Creating a culture of accountability
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