Hospital To Hospitality

[LeeAndro]

Published 12/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 844.14 MB | Duration: 1h 2m

Customer Service in Hospitals-Nurses, Reception and Support Staff

What you'll learn
Managing patients in hospitals with essential behavioral skills
Skill to ensure immaculate customer service
Managing conflicts and challeg situations
Body Language, Tone, Empathy, Listening, Assertiveness during patient interaction

Requirements
Ability to read and understand basic English

Description
Do you wish to create world class service environment in your hospital​

This course is the key to taking a hospital on the path of hospitality.Better Patient/Customer care directly impacts the satisfactionThus, it`s linked to the profitability and reputation of all hospitals. Course consists of 8 videos & 8 quizzes It will take you through a process of mastering customer service in HOSPITALS.Course Language is EnglishThe videos have been kept small in size and each video is followed by MCQ`s.There is over 60 minutes of video content distributed into 8 videos.Following topics are covered in the course video and the assessments:1)Your role in chag s- Complexity in Healthcare demands extra service2)Patient Expectations3)Empathy4)Listening Skills5)Communication skills- Body Language and Voice6)Communication Tips7)Assertive Communication8)Rules of AssertivenessDirect examples from healthcare have been used to explain the strats. The course could be used by individuals for self developmentHR professionals could easily use the course to train their teams.Doctors, Nurses, Reception, Insurance(TPA), Transport, Pharmacists...... all could benefit from this course. The learning could easily be used in personal life too, ensuring better personality.The correct approach to go through the course-Watch the course video and take down notes. Go through the MCQ`s based upon the learning.

Overview
Section 1: Introduction- Course Content

Lecture 1 Introduction

Section 2: Chag role of Healthcare professionals

Lecture 2 Chag role of Healthcare professionals

Section 3: Patient Expectations

Lecture 3 Patient Expectations

Section 4: Empathy

Lecture 4 Empathy

Section 5: Listening Skills

Lecture 5 Listening Skills

Section 6: Communication Skills-Body Language & Voice

Lecture 6 Communication Skills-Body Language & Voice

Section 7: Communication Tips

Lecture 7 Communication Tips

Section 8: Assertiveness

Lecture 8 Assertive Communication

Section 9: Rules of Assertiveness

Lecture 9 Rules of Assertiveness

Hospital HR, Doctors, Nursing and front end staff in Hospitals

HomePage:

https://www.udemy.com/course/hospital-to-hospitality/

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https://1dl.net/0bz3bbwpbla3