How To Troubleshoot It Issues

[LeeAndro]

Last updated 4/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 655.94 MB | Duration: 0h 43m

Real world exercises and Methodologies

What you'll learn
How to get hands-on experience troubleshooting by learning a proven problem-solving methodology
How to quickly identify, isolate and remediate technical support problems.​

How to confidently explain and resolve difficult technical issues
How to become a more proficient critical thinker
Requirements
1 year technical support experience
Description
BRAND NEW AND UPDATED COURSE FOR WINTER 2021! What was my first professional job straight out of college Help Desk!Yup, I landed the job in the office of computing services (OCS) and my chief roll was to troubleshoot all the computer problems for the faculty at my university. It was a fun job, I got to know the professors more (which helped with grades... ahem... hahah kidding) but more importantly I learned how to quickly diagnose and resolve complicated issues.This course is my best work yet. In it you'll get real world exercises and proven methodologies and techniques for not only solving technical issues but thinking critically through complicated problems. Come walk with me step-by-step as I teach how to use Sysinternals tools such as Process Monitor, Process Explorer and more. You'll learn how to use Wireshark to troubleshoot networking issues and more! Whether your a bning help desk technician or a season security analyst, "How to Troubleshoot IT Issues" is the perfect course to add to your learning utility belt. Everything you need to become a proficient and professional IT technician is included - nothing is left out.Let's do this! I can hardly wait to show you what I've prepared for you.New lectures are being added monthly! How to fix your Slow PC lecture was added 11/01/2021, next lecture drops 12/01/2021.

Overview

Section 1: Basic Troubleshooting Methodology

Lecture 1 Isolate: How to Thoughtfully Compartmentalize Problems

Lecture 2 Reproduce: Detee if you can reliably reproduce the issue

Lecture 3 Reboot: Examine Why Rebooting Often Works

Lecture 4 Reinstall: Explore why installing software again can fix most issues.

Lecture 5 Reimage: Nuke from high-orbit. We are approaching last resorts!

Lecture 6 Replace: When all else fails, replace the device!

Section 2: Basic Troubleshooting Levels

Lecture 7 Level 1: Critical Thinking: How to logically think through the problem

Lecture 8 Level 2: Verbal Exploration: Talking out the problem

Lecture 9 Level 3: Diagram Techniques: Mind mapping toward solutions!

Section 3: Basic Troubleshooting Exercises

Lecture 10 Slow PC

Help Desk Technicians,Tier 1 Support Analysts,Call Center Analysts,SOC Analysts,IT Managers,IT Directors

HomePage:

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