IT Service Management: ISO20000
Last updated 11/2024
With Suzanne Van Hove
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill level: Advanced | Genre: eLearning | Language: English + subtitle | Duration: 4h 52m 22s | Size: 990 MB
Learn the core components of ISO/IEC 20000, the first international standard for IT service management.
Course details
Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
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