ServiceNow: Basic Administration | Lynda
English | Size: 181.06 MB
Genre: eLearning
The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? In this course, instructor Shane Chagpar helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Plus, he explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.
Topics include:
Key UI components of ServiceNow
Customizing lists and forms
Configuring notifications
Setting up metrics and reports
Protecting data using access control lists
Knowledge base and content creation
Best practices for app development
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