Servicenow Itsm Processes

[LeeAndro]

Last updated 10/2021MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 1.04 GB | Duration: 2h 9m

Learn all there is to know about the ITSM processes and how they apply in ServiceNow

What you'll learn
ITSM Processes
Basic ServiceNow Administration
How ITSM Processes are applied and used in ServiceNow
Incident Management
Requirements
ServiceNow basic administration would be a plus but not mandatory considering that this course is not that technical
Description
What makes this course stand out from the crowd​

· Thorough introduction ITSM - IT Service Managemento ServiceNow· Complete course, covers the most important ITSM processes: Request Fulfillment process Problem Management process Change Management process CMDB - Configuration Management Database process Knowledge Management process Service Level Management process· Carefully designed, each lecture is divided into 5 parts Definition of each processo Personas most suitable for the processo Use case(s) - real life scenarioso Process Diagram - Similar to Visio formato Demonstration(s) - Hands - On· Quizzes and assignments at the end of each section.· Engaging instructor (that's me) ready to answer your questions.When to purchase this courseYou are starting or want to boost your IT careerYou need a refreshment.You want to explore a new platformRainy outside!Quarantined!The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don't be left behind.Another perk is that once you'll be purchasing the course, you will have access to the Q&A forum or the direct messages. Make sure to drop me a message and let me know if the course helped and what needs to be added or improved.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Agenda

Lecture 3 Learning Outcome

Section 2: Course Essentials

Lecture 4 Introduction to ITSM

Lecture 5 ITSM and its Framework

Lecture 6 Hands-On ServiceNow

Section 3: ITSM Core Processes

Lecture 7 Incident and Major Incident Management

Lecture 8 Request Fulfillment

Lecture 9 Problem Management

Lecture 10 Change Management

Lecture 11 CMDB - Configuration Management Database

Lecture 12 Knowledge Management

Lecture 13 Service Level Management

Section 4: Summary and Closure

Lecture 14 Summary and Closure

ServiceNow New Users,ServiceNow Existing Users,Service Managers,Project Managers

HomePage:

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