Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics) by Paul Drew and John Heritage
English | 1993 | ISBN: 0521374898 | 592 pages | PDF | 19 MB
Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services.
A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.
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