Transforming Customer Data into Insights

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Transforming Customer Data into Insights
English | 2021 | ISBN: 9781098110253 | 49 Pages | EPUB | 3 MB
Chances are you purchased an order online in the past year and picked it up in the store or curbside. According to various estimates, 25% of US consumers tried curbside pickup by 2020, turning it into a $30- to $35-billion annual market. While COVID-19 certainly played a large part in this process, this shift toward a customer-first experience has been years in the making.

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