TTC Video - Art of Conflict Management

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AVI | Duration 12 hours | Videos: 640x480 - AVI format | Audio: 128kb/s - 2chan Stereo - rate 48kHz
File Size: 5.06GB | Language: (English)

Description:

The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond is an opportunity for you to gain these essential skills. Its 24 lectures are brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, which receive equal emphasis in the course. Presented by Professor Michael Dues of The University of Arizona-an award-winning teacher, writer, author, and successful consultant to both public and private organizations-these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
24 lectures - 30 minutes each, Plus a detailed 112 page PDF Course Guide included.

Lectures:

1. Why Conflict Management Matters
2. The Adversary System
3. Morton Deutsch and the Concept of Win-Win
4. Perception, Perspective, and Punctuation
5. Managing Multiple and Conflicting Emotions
6. Multiple, Complex, and Changing Goals
7. Power How Much We Need and How to Use It
8. Conflict Styles
9. Dysfunctional Conflict Strategies
10. Principled Negotiation
11. Preparing and Arranging to Negotiate
12. Negotiating Conflict Resolutions
13. Listening in Conflict
14. Dynamic Patterns in Close Relationships
15. Disruptions in Close Relationships
16. How Management Theories Affect Conflict
17. The Managers Role in Dealing with Conflict
18. Getting Professional Help with Conflict
19. Helping Others Manage Conflict
20. Moral and Cultural Conflicts
21. Managing Moral Conflicts Success Stories
22. Managing Conflicts Aftermath
23. Teaching Our Children about Conflict
24. Conflict Management A Success in Progress

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