Cisco Renewal Manager - Complete Guide to Getting Certified

[LeeAndro]

Published 08/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 ChGenre: eLearning | Language: English + srt | Duration: 12 lectures (1h 39m) | Size: 475.7 MB

Gain knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager practices
Explain Renewals Manager tasks and describe the role of a Renewals Manager
Explain the value of the products, solutions and services to meet business objectives
Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
Explain how the customer perceives value of their IT solutions

Partner-related and customer-facing experience.​

The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner's Renewals Managers to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.

This course is a foundational training curriculum that enables aspiring RMs to understand their role as part of a high-perfog Customer Success practice. The course reviews the role of the RM across the Customer Lifecycle, how to build a scalable renewals strategy, common industry financial teology, and the Cisco tools and programs that are available to grow and scale your renewals practice and execution.

This course help learners prepare for the CRM 700-805 exam as well as equipping learners with necessary knowledge and skills to be successful in Renewals Manager roles.

Course topics include

Customer Success Foundation

Describe the components of a Success Plan

Identify the RM responsibilities within the Success Plan

Describe the components of a Health Index

Describe the key recurring revenue financial terms

Identify the RM role across the RACI

Explain RM tasks

Describe the role of a Renewals Manager

integration with other account team roles

in renewals

Describe the measurements of success for the RM role

Business Acumen

Explain the value of the products, solutions and services to meet business objectives

Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services

Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions

Describe

Available To Renew

Annual Recurring Revenue

Describe the renewal cycle

Assess the financial and service impacts of on- and delayed renews

Develop an action plan based on renewal risks

Detee the impact of renewals related to Cisco and other products on the company's metrics

Describe contract elements that drive value for customers

Identify recommended actions for contract success

Leadership

Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources

Perform an end-to-end renewals motion with the customer, in a partnership with the account team

Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor

Describe the customer's procurement process

Explain how the customer perceives value of their IT solutions

Identify the steps for developing a renewal quote

Identify steps to process exceptions or non-standard elements of a renewal quote

Identify the steps for processing an order

Cisco Tools and Processes

Explain Smart Accounts and Smart Licensing

Describe

TPV

Cisco Ready toolset

Explain Enterprise agreements

Explain licensing models

Explain the CX Portfolio (including newly introduced offers)

Partners who want to earn Cisco Renewals Manager certification
Individuals who want to equip foundational knowledge of Renewals Management

HomePage:

https://anonymz.com/https://www.udemy.com/course/cisco-renewal-manager/

DOWNLOAD

https://1dl.net/m35bovvhh2j2/WzgG6FO5__Cisco_Rene.rar.html