Communication Skills For The Global Workplace

[LeeAndro]

Last updated 4/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 4.24 GB | Duration: 5h 51m

Practical Communication Skills

What you'll learn
How to influence
How to write emails that get replies
How to present with confidence
How to communicate with different cultures
How to manage conflict
How to have difficult conversations
Requirements
This is suitable for all levels
Description
Do you work in a global business, with people from different cultures and countries​

Want to improve your communication skills Then I designed this course for you.Based on over 10 years of coaching people in over 160 multinational companies from around the world.No waffle. No fluff. No wasting.Just the skills you need. Explained with examples. Supported with tools. Followed with practice and reflection.My focus is on making training PRACTICAL. I wrote a book about how to make training PRACTICAL. I even have a highly rated course on how to make training PRACTICAL here on Udemy (check my profile for more information). And my goal with this course is to make it PRACTICAL.Every section of this course includes:- BUSINESS Related Case Studies - Based on situations REAL people have faced working in the global workplace- PRACTICAL Tools, Techniques and Tips - Actual solutions to the challenges you will face working in the global workplace- Workbooks - To and use for reference- Practice and Reflection Exercises - Because the ONLY WAY TO LEARN is by practicing and reflectionIn fact, don't think of this as a course. Think of it as a RESOURCE. You choose the sections that are most relevant to you at this .Every section is focused on a particular communication skills challenge you will face at work. Challenges like:- Influencing and Persuading Your Stakeholders- Writing Emails That Get Replies- Presenting with Confidence- Navigating Cultural Differences- Managing Conflict- Having Difficult ConversationsEach section presents skills you need for these challenges. They come with examples based on real people I have worked with. They explain why the skill is important and how it works. They give you practice and reflection opportunities.My goal is to get you OFF this course and out practicing in the REAL WORLD as quickly as possible. Because it is only when you try things in the real world that the REAL learning bs.I sincerely hope you find this to be a valuable resource. And please don't hesitate to contact me if you have any questions or reflections you would love to share.All the best,Jamie Dixon

Overview

Section 1: Welcome!

Lecture 1 Welcome to Communication Skills for the Global Workplace

Section 2: Communicating with and Influencing Your Stakeholders

Lecture 2 Communicating with and Influencing Your Stakeholders Introduction

Lecture 3 Building Trust

Lecture 4 Building Goodwill

Lecture 5 Effective Listening

Lecture 6 Active Listening Behaviours

Lecture 7 Building Rapport

Lecture 8 Mirroring and Matching

Lecture 9 Pacing and Leading

Lecture 10 Asking High Gain Questions

Lecture 11 Communicating with and Influencing Your Stakeholders Summary

Section 3: Email Communication

Lecture 12 Introduction to Email Communication

Lecture 13 What to Think About Before You Write

Lecture 14 A Winning Template for All emails

Lecture 15 Writing Clearly

Lecture 16 Writing Clear Paragraphs

Lecture 17 Writing Clear Sentences

Lecture 18 Editing for Clarity

Lecture 19 Improving Readability

Lecture 20 Adjusting Written Tone

Lecture 21 Task Vs Relationship Language

Lecture 22 Strong Vs Weak Language

Lecture 23 Positive Vs Negative Language

Lecture 24 Email Communication Summary

Section 4: Presenting with Confidence

Lecture 25 Introduction to Presenting with Confidence

Lecture 26 Why We Get Nervous

Lecture 27 Managing the Nervous Cycle

Lecture 28 Managing Our Nervous Reactions

Lecture 29 Presenting On the Spot

Lecture 30 Structuring Your Thoughts

Lecture 31 Getting to the Point

Lecture 32 Practice Presenting On the Spot

Lecture 33 Presenting with Confident Body Language

Lecture 34 Making Eye Contact

Lecture 35 Using Gestures

Lecture 36 Keeping Your Posture

Lecture 37 Staying Grounded

Lecture 38 Evaluating Your Body Language

Lecture 39 Practice Presenting with Confident Body Language

Lecture 40 Presenting with Confident Voice Control

Lecture 41 Throwing Your Voice

Lecture 42 Slowing Down

Lecture 43 Speaking with a Lower Tone

Lecture 44 Making Your Voice Flow

Lecture 45 Evaluating Your Voice Control

Lecture 46 Practice Presenting with Confident Voice Control

Lecture 47 Handling Difficult Questions

Lecture 48 Directly Answer

Lecture 49 Delay It

Lecture 50 Clarify It

Lecture 51 Return It

Lecture 52 Divert It

Lecture 53 Reframe It

Lecture 54 Summary of Handling Difficult Questions

Lecture 55 Improving Your Presentation Skills From Here

Section 5: Communication Skills for Navigating Cultural Differences

Lecture 56 Communication Skills for Navigating Cultural Differences Introduction

Lecture 57 The Email Challenge

Lecture 58 Reviewing Your Email Challenge

Lecture 59 Communicating Across Cultures

Lecture 60 Building Trust Across Cultures

Lecture 61 Disagreeing Across Cultures

Lecture 62 Communication Skills for Navigating Cultural Differences Summary

Section 6: Managing Conflict

Lecture 63 Introduction to Managing Conflict

Lecture 64 5 Ways of Managing Conflict

Lecture 65 Escalative and De-Escalative Behaviours

Lecture 66 Managing Conflict Summary

Section 7: Assertive Communication Skills for Difficult Conversations

Lecture 67 Assertive Communication Skills for Difficult Conversations Introduction

Lecture 68 Exchag Opinions

Lecture 69 Saying "No"

Lecture 70 Giving Feedback

Lecture 71 Responding to Criticism

Lecture 72 Assertive Communication Skills for Difficult Conversations Summary

Section 8: Before You Go

Lecture 73 Final Message

People who work in an international business environment and want to improve communication skills

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