Connect - Customer Service Excellence

[LeeAndro]

Last updated 9/2020MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 1.30 GB | Duration: 2h 36m

Learn to connect with your customers through excellent customer service.​

Acquire the skills needed to be awesome today!

What you'll learn
What effective communication is
Why being proactive is the best approach to customer service
How to create a Customer Journey Map
What active listening and responding effectively entails
The four types of customers
How the Competency Framework applies in Customer Service
How to handle challeg customers
Level up strats in Customer Service

Requirements
None

Description
Your organization's success is highly dependent on how successful you are in providing good customer service. The "Connecting with the Customer through Excellence in Customer Service" also known as the CONNECT Program is one such program designed to do such that. Here you will learn:What Effective Communication IsWhy being proactive is the best approach to customer serviceHow to create a Customer Journey MapHow to listen actively and respond effectivelyBest Practices in Phone and Email etiquetteThe differences between being Assertive and ArgumentativeHow to handle challeg customersLevel up strats in Customer Service

Overview
Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Communication and the Communication Model

Lecture 3 Communication Barriers, Enablers, Tools, and Impact

Lecture 4 Oral and Written Comparison

Section 2: Customer Service

Lecture 5 What is Customer Service

Lecture 6 The Customer Journey Map

Lecture 7 10 Steps in mapping a Customer Journey

Lecture 8 Who is the Customer

Lecture 9 Types of Customers

Lecture 10 Transaction Flow

Lecture 11 The Competency Framework

Lecture 12 Etiquette

Lecture 13 Customer Challenges

Lecture 14 Customer Challenges - Handling Irate Customers

Lecture 15 Finte tune your performance in Customer Service

Lecture 16 Be the Best. Avoid the stress.

Lecture 17 Course Recap

Customer Service Professionals,Business Owners who want to improve their customer service,Professionals who interact with clients and customers frequently

HomePage:

Https://anonymz.com/https://www.udemy.com/course/connect-customer-service-excellence/

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