Customer Service Masterclass - Corporate Edition

[LeeAndro]

Published 8/2022MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 372.40 MB | Duration: 1h 27m

Skyrotect your career with our Customer Service Masterclass Corporate Edition.​

What you'll learn
Deal with difficult clients
Get rid of stress
Understand the customer service structure
Choose the correct channel of communication
Requirements
Willing to learn attentively
Description
Why customer serviceCustomer service is one of the fastest-growing areas in the corporate market. Even tech companies start opening business units specialitizing in customer service outsourcing because they realize where is the big money. Due to the pand, the demand for the sector increased significantly improving working conditions of agents. Most companies accept remote work and are willing to pay competitive salaries for good specialists.Why learn from meMy experience as a Customer Service Agent and later Business Analyst implementing customer service solutions has gave me perspective only few people have. This perspective is the key to understanding the role inside out alongside its different intricacies. Follow my advice and you will climb the corporate ladder in no !The course will build a strong foundation with which you will know how to behave with the client, how to deal with stress, what is a faux pas, and what is not. I will also explain to you the etire customer service framework - we will go through business units, engagements, ticketing tools and different channels of communication. We will also talk about different customer service tools like Zendesk, ServiceNow, Teams etc.Who is this course not forIf you have a long experience in the field then chances are you most likely going to know everything in this course. In such case, I would not encourage enrolling

Overview

Section 1: Introduction

Lecture 1 Agenda

Lecture 2 What is Customer Service

Section 2: Client Types

Lecture 3 Client Types

Lecture 4 External Client

Lecture 5 Internal Client

Lecture 6 Outsourcing Client

Section 3: Channels of communication

Lecture 7 Customer Service Tools

Lecture 8 Emails

Lecture 9 Chat

Section 4: Best practices

Lecture 10 How to manage stress

Lecture 11 How to manage angry clients

Lecture 12 Prepare the alphabet

Lecture 13 Get familiar with names

Lecture 14 Use pre-prepared sentences

Lecture 15 Have a partner-oriented approach

Lecture 16 Write down popular issues

Lecture 17 When the comes, change the project

Lecture 18 Avoid openly admitting to your mistakes

Customer Service Specialists,Team Leaders,Managers,Language Students,Accountants,Consultants,Business Owners,CEOs,HR Business Partners

HomePage:

Https://anonymz.com/https://www.udemy.com/course/customer-service-masterclass-corporate-edition/

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https://1dl.net/rdaens9g9z6u/7aoJGyek__Customer_S.rar.html