Measuring the Value of Customer Service
Duration: 1h 12m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 477 MB
Level: Intermediate | Genre: eLearning | Language: English
Duration: 1h 12m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 477 MB
Level: Intermediate | Genre: eLearning | Language: English
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
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