Salesforce Lightning Admin concepts in Sales / Service Cloud

[LeeAndro]

Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 44100 Hz
Language: English | VTT | Size: 3.88 GB | Duration: 7 hours

You will also be able to use Salesforce Data Loader to load the data into Salesforce (Insert, Modify, Delete) as well as Extract data from Salesforce.

What you'll learn

You will be able to use the Salesforce Sales Cloud, Service Cloud and also perform various process automation techniques like Workflows & Process Builder

If you need a discount, use coupon 'SFADMIN518' (Limited coupons available). Message me in LinkedIn if the coupon does not work.

Requirements

I have tried to explain in as much detail as I can but, you need to have some basic Salesforce Administration Knowledge for taking this course.

This course contains details about Sales Cloud, Service Cloud, Process Automation and Data Loader in Salesforce

Please refer to my other course on Salesforce Lightning Administration Tutorial with Hands-On for basic concepts on Salesforce Administration Concepts in Lightning Environment.

The first lecture in every section is free which will give you an idea of what will be thought in that section.

Description

This course is designed for bners in Salesforce who would like to learn Sales & Service clouds of Salesforce (with all configuration), Process Automation & Data Loader in Sales / Service Clouds in Lightning Environment, for basic Admin Concepts please refer to my other course "Salesforce Lightning Administration Tutorial with Hands-On" in Udemy.

In this course you will learn:

What is Salesforce and Why has it become so popular?

Salesforce Sales Cloud

Topics to be covered in Sales Cloud:

Practical example of Sales process flow in Sales Cloud.

Leads

Import, Mass Delete, Mass Email, Add Leads to Campaign, List Views, Converting Leads.

AccountsContacts

Opportunities

Creating Email Templates / Sending Emails

Price Books

Products

Tasks / Events

Web-to-Lead

Lead Assignment Rules

Lead Queue

Auto Response Rules

Campaigns

Salesforce Service Cloud

Topics to be covered in Service Cloud:

Service Console

Service Setup

Queues

Assignment Rules

Escalation Rules

Auto-Response Rules

Web to Case

Email to Case

Creating / Publish Knowledge Articles

Attach Knowledge Articles to Cases

Process Automation in Salesforce

Workflows / Approval Process in Salesforce

Process Builder in Salesforce

Data Loader - Extracting / Inserting / Modifying / Deleting records in Salesforce.

Who this course is for:

This course is designed for those of you who would like to learn Sales Cloud, Service Cloud, Process Automation and Data Loader concepts in Salesforce.

This course is for bners in Salesforce Lightning, this course is not for experienced Salesforce Lightning Administrators

Please refer to my other course on Salesforce Lightning Administration Tutorial with Hands-On for basic concepts on Salesforce Administration Concepts in Lightning Environment.

If you are interested in lightning component development concepts. Please have a look at my other course "Salesforce Lightning : Component Development with Hands-On" on Udemy



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