1.8 GB | 11min 47s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English
Files Included :
1 Onboarding to learning process.mp4 (74.75 MB)
2 Welcome to MTF.mp4 (24.79 MB)
10 Measuring and Communicating Digital Transformation Success.mp4 (94 MB)
11 Industry-Specific Digital Transformation.mp4 (132.91 MB)
12 Summary.mp4 (10.19 MB)
3 Digital Transformation overview.mp4 (11.01 MB)
5 Introduction.mp4 (144.37 MB)
6 Digital Transformation Strategies.mp4 (127.58 MB)
7 Organisational Transformation.mp4 (136.83 MB)
8 Customer-Centric Digital Transformation.mp4 (109.4 MB)
9 Digital Transformation Outcomes and Impact.mp4 (113.49 MB)
19 Introduction to Customer Experience Management.mp4 (43.05 MB)
21 Theory Overview.mp4 (17.14 MB)
22 High-Level Frameworks.mp4 (63.08 MB)
23 CX Principles.mp4 (42.37 MB)
24 Customer Segmentation and Persona Development.mp4 (65.85 MB)
25 Service Recovery and Complaint Handling.mp4 (72.95 MB)
26 Customer Journey Optimisation.mp4 (158.56 MB)
27 Service Blueprinting and Process Design.mp4 (117.28 MB)
28 Voice of the Customer (VoC) Analysis.mp4 (52.98 MB)
29 Emotional Experience Design (EED).mp4 (54.34 MB)
30 Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40 MB)
31 Employee Experience (EX).mp4 (35.26 MB)
42 Interactive Part.mp4 (29.89 MB)
43 Congratulations with finishing from MTF.mp4 (29.43 MB)
44 Bonus Section Next Steps.mp4 (28.49 MB)]
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