2.23 GB | 4min 28s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English
Files Included :
01-Course Introduction.mp4 (76.01 MB)
02-Why ITIL.mp4 (74.21 MB)
03-More About ITIL 4.mp4 (98.53 MB)
04-The ITIL 4 Certification Paths.mp4 (38.88 MB)
05-How To Get The Most Out Of This Course.mp4 (69.2 MB)
06-Section Introduction.mp4 (38.88 MB)
07-Organizational Structures.mp4 (19.22 MB)
08-Types of Organizational Structures.mp4 (59.82 MB)
09-Using the ITIL Guiding Principles to Improve the Organizational Structure.mp4 (23.01 MB)
10-Building Effective Teams-Roles & Competencies.mp4 (17.85 MB)
11-Professional IT & Service Management Skills & Competencies.mp4 (32.79 MB)
12-Examples of the Skills & Knowledge Needed in Service Management.mp4 (32.47 MB)
13-Skills Models & Developing Skills.mp4 (33.6 MB)
14-Employee Satisfaction Management.mp4 (24.01 MB)
15-Results-Based Measuring & Reporting.mp4 (20.68 MB)
16-What Is Team Culture.mp4 (38.39 MB)
17-What Does Cultural Fit Mean & Why Is It Important.mp4 (51.35 MB)
18-Continual Improvement Culture.mp4 (15.87 MB)
19-A Collaborative Culture.mp4 (54.54 MB)
20-Customer Service Culture.mp4 (23.44 MB)
21-Communication in Team Culture.mp4 (22.85 MB)
22-Team Culture Challenges.mp4 (14.2 MB)
23-Section Closure.mp4 (32.38 MB)
24-Section Introduction.mp4 (41.63 MB)
25-Integration & Data Sharing.mp4 (24.16 MB)
26-Reporting & Advanced Analytics.mp4 (24.96 MB)
27-Big Data.mp4 (19.88 MB)
28-Collaboration Tools & Capabilities.mp4 (37.42 MB)
29-Robotic Process Automation.mp4 (47.87 MB)
30-Artificial Intelligence (AI).mp4 (36 MB)
31-AI Ops.mp4 (20.43 MB)
32-Machine Learning.mp4 (56.3 MB)
33-Continuous Integration & Continuous Delivery.mp4 (62.46 MB)
34-CI-CD Pipeline.mp4 (38.96 MB)
35-Aligning CI-CD with ITIL.mp4 (30.98 MB)
36-Automation of Service Management.mp4 (16.73 MB)
37-Service Management Toolset Expectations.mp4 (26.32 MB)
38-Section Closure.mp4 (28.42 MB)
39-Section Introduction.mp4 (29.06 MB)
40-ITIL Service Value Streams.mp4 (14.34 MB)
41-Structure of an ITIL Service Value Stream.mp4 (32.96 MB)
42-Value Streams & Organizations.mp4 (23.81 MB)
43-Value Stream Considerations.mp4 (24.72 MB)
44-Designing a Service Value Stream.mp4 (24.67 MB)
45-Describing a Step of the Value Stream.mp4 (17.55 MB)
46-Value Stream Mapping.mp4 (16.95 MB)
47-Model Value Stream Steps.mp4 (8.31 MB)
48-Service Value Stream Model-Demand Step.mp4 (7.8 MB)
49-Service Value Stream Model-Engage Step.mp4 (8.58 MB)
50-Service Value Stream Model-Plan Step.mp4 (14.02 MB)
51-Service Value Stream Model-Design Step.mp4 (14.73 MB)
52-Service Value Stream-Obtain & Build Step.mp4 (25.5 MB)
53-Service Value Stream-Deliver & Support Step.mp4 (17.53 MB)
54-Service Value Stream-Improve Step.mp4 (6.96 MB)
55-Section Closure.mp4 (35.27 MB)
56-Section Introduction.mp4 (31.24 MB)
57-Why Do We Need To Prioritize Work.mp4 (48.8 MB)
58-Prioritization & Demand Management.mp4 (30 MB)
59-How to Prioritize Work.mp4 (46.14 MB)
60-Swarming.mp4 (27.29 MB)
61-Shift Left Approach.mp4 (73.14 MB)
62-Commercial & Sourcing Considerations.mp4 (30.95 MB)
63-Build Vs Buy Considerations.mp4 (24.6 MB)
64-Commodification.mp4 (6.9 MB)
65-Defining Requirements for Service Components.mp4 (38.8 MB)
66-Selecting a Suitable Vendor.mp4 (20.72 MB)
67-Sourcing Models & Options.mp4 (37.82 MB)
68-Service Integration & Management Models.mp4 (13.16 MB)
69-Service Integration & Management Considerations.mp4 (14.39 MB)
70-Section Closure.mp4 (26.23 MB)]
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