8.24 GB | 6min 39s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English
Files Included :
01-Introduction.mp4 (74.14 MB)
02-How To Get The Most Out Of This Course.mp4 (75.61 MB)
03-ITIL 4 Certification Paths.mp4 (44.62 MB)
04-The Role of Strategy & Direction in Service Provisioning.mp4 (51.7 MB)
05-Policies & Plans.mp4 (47.91 MB)
06-The Role of Strategy Management.mp4 (45.56 MB)
07-Identifying the Relevant Scope of Control.mp4 (18.62 MB)
08-Cascading Objectives.mp4 (24.33 MB)
09-Cascading Requirements.mp4 (21.59 MB)
10-Governance Structures for Decision Making.mp4 (79.09 MB)
11-The Role of Risk Management in Direct, Plan & Improve.mp4 (61.96 MB)
12-Portfolio Management as a Key Decision-Making Practice.mp4 (78.24 MB)
13-Understanding Service Portfolios.mp4 (74.97 MB)
14-Prioritizing & Optimizing Portfolio Decisions & Communications.mp4 (62.69 MB)
15-Communicating Portfolios.mp4 (34.21 MB)
16-Building, Communicating, & Advocating for a Business Case.mp4 (108.48 MB)
17-Direction via Governance, Risk, & Compliance (GRC).mp4 (75.38 MB)
18-Defining Effective Policies, Controls, & Guidelines.mp4 (114.05 MB)
19-Defining & Ensuring Compliance.mp4 (90.03 MB)
20-Basics of an Assessment.mp4 (61.65 MB)
21-Conducting Effective Assessments in Service Management.mp4 (69.03 MB)
22-Choosing the Right Assessment Method.mp4 (79.2 MB)
23-The Gap Analysis Assessment Method.mp4 (79.74 MB)
24-The SWOT Analysis Assessment Method.mp4 (93.3 MB)
25-The Change Readiness Assessment Method.mp4 (91.6 MB)
26-The Customer-User Satisfaction Analysis Assessment Method.mp4 (80.67 MB)
27-The SLA Achievement Analysis Assessment Method.mp4 (82.47 MB)
28-The Benchmarking Assessment Method.mp4 (93.28 MB)
29-Maturity Assessments Assessment Method.mp4 (97.57 MB)
30-How to Define Assessment Objectives & Criteria.mp4 (72.31 MB)
31-The Basics of Planning.mp4 (130.9 MB)
32-The Waterfall Method of Planning.mp4 (87.22 MB)
33-The Agile Method of Planning.mp4 (113.72 MB)
34-The Hybrid Method of Planning.mp4 (135.5 MB)
35-Monitoring Project Progress.mp4 (85.11 MB)
36-An Introduction to Value Stream Mapping.mp4 (65.97 MB)
37-Understanding Lean Methods in Value Stream Mapping.mp4 (81.74 MB)
38-How to Avoid Local Optimization in Value Stream Mapping.mp4 (79.54 MB)
39-Understanding the Value of Value Stream Mapping.mp4 (32.29 MB)
40-Developing a Value Stream Map.mp4 (36.71 MB)
41-How To Increase Detail in Value Stream Maps.mp4 (48.05 MB)
42-Muda Subcategories & Value Stream Symbols.mp4 (16.32 MB)
43-Typical Mistakes in Value Stream Mapping.mp4 (15.33 MB)
44-Introduction to Measurement & Reporting.mp4 (48.79 MB)
45-Key Concepts of Measurement & Reporting.mp4 (56.24 MB)
46-Reasons for Measurement & Reporting.mp4 (105.25 MB)
47-Measurement Types.mp4 (83.05 MB)
48-Understanding the Relationship Between Measurement & Behaviour.mp4 (50.89 MB)
49-Measurement Cascades & Hierarchies.mp4 (18.87 MB)
50-Planning & Evaluation Model.mp4 (60.57 MB)
51-Balanced Scorecard.mp4 (65.99 MB)
52-IT Components to Scorecard Hierarchy.mp4 (73.38 MB)
53-Organizational Improvement Cascade.mp4 (81.99 MB)
54-Success Factors & KPI's.mp4 (98.82 MB)
55-Understanding KPI's.mp4 (80.22 MB)
56-Creating Smart KPI's.mp4 (76.65 MB)
57-Measurement of Organizations & People.mp4 (65.24 MB)
58-Measurement of Information & Technology.mp4 (70.98 MB)
59-Measurement of Products and Services.mp4 (50.76 MB)
60-Understanding Net Promoter Score.mp4 (57.44 MB)
61-Social Media Monitoring.mp4 (77.2 MB)
62-Measurement & Reporting Section Closure.mp4 (19.59 MB)
63-Creating a Continual Improvement Culture.mp4 (35.97 MB)
64-Continual Improvement of the Service Value Chain & Practices.mp4 (53.35 MB)
65-Continual Improvement in Organizations.mp4 (58.81 MB)
66-The Continual Improvement Model.mp4 (25.79 MB)
67-Step 1-What Is The Vision.mp4 (66.36 MB)
68-Step 2-Where Are We Now.mp4 (73.05 MB)
69-Step 3-Where Do We Want To Be.mp4 (87.78 MB)
70-Step 4-How Do We Get There.mp4 (100.43 MB)
71-Step 5-Take Action.mp4 (91.46 MB)
72-Step 6-Did We Get There.mp4 (92.19 MB)
73-Step 7-How Do We Keep The Momentum Going.mp4 (95.87 MB)
74-Using Measurement & Reporting in Continual Improvement.mp4 (86.71 MB)
75-Continual Improvement Section Closure.mp4 (34.18 MB)
76-Communications & Organizational Change Management Introduction.mp4 (29.35 MB)
77-Introduction to Effective Communications.mp4 (101.27 MB)
78-Communications Principles.mp4 (19.86 MB)
79-Communication is a Two Way Process.mp4 (65.02 MB)
80-We Are Communicating All The Time.mp4 (70.9 MB)
81-Timing & Frequency Matter.mp4 (88.16 MB)
82-Communication in Planning.mp4 (45.72 MB)
83-Communication in Improvement.mp4 (33.28 MB)
84-Planning Communications.mp4 (45.72 MB)
85-Communications Methods & Media.mp4 (118.17 MB)
86-Identifying & Communicating with Stakeholders.mp4 (64.66 MB)
87-Stakeholder Mapping.mp4 (82.09 MB)
88-Defining a Stakeholder Communications Plan.mp4 (42.61 MB)
89-The Basics of OCM.mp4 (53.09 MB)
90-Essentials for Successful Improvement.mp4 (60.15 MB)
91-OCM Throughout Direction, Planning, & Improvement.mp4 (32.65 MB)
100-Service Ownership.mp4 (75.41 MB)
101-Roles & Competencies.mp4 (148.24 MB)
102-Establishing Effective Interfaces Across the Value Chain.mp4 (66.38 MB)
103-Service Provider Culture.mp4 (54.26 MB)
104-Service Relationships with Suppliers & Partners.mp4 (78.65 MB)
105-Basic Relationships.mp4 (52.37 MB)
106-Cooperative Relationships.mp4 (61.21 MB)
107-Service Partnerships.mp4 (60.41 MB)
108-Service Integration & Management.mp4 (51.98 MB)
109-Relationship Between Value Streams & Practices.mp4 (48.17 MB)
110- Relationship Between Values Streams & Processes.mp4 (60.01 MB)
111-Considerations for Efficient Design.mp4 (116.75 MB)
112-Thoery of Constraints.mp4 (55.74 MB)
113-Kanban Technique for Managing Work.mp4 (54.03 MB)
114-Information & Technology in the SVS.mp4 (116.66 MB)
115-Service Management Tool Suites.mp4 (70.08 MB)
116-The Benefits of Exploiting Emerging Technologies.mp4 (46.23 MB)
117-Establishing an Information Model.mp4 (86.25 MB)
118-Developing a Service Value System Section Closure.mp4 (19.01 MB)
92-Developing a Service Value System Introduction.mp4 (40.4 MB)
93-Service Management Strategy to Tactics.mp4 (52.09 MB)
94-The ITIL Service Value Chain as an Operating Model.mp4 (69.13 MB)
95-The Four Dimensions of Service Management in the Service Value System.mp4 (18.36 MB)
96-Organizations & People in the SVS.mp4 (55.46 MB)
97-Impact of Different Organization Structures.mp4 (41.84 MB)
98-Roles & Jobs.mp4 (56.06 MB)
99-RACI & the Assignment of Accountability.mp4 (69.71 MB)
119-Bringing It All Together.mp4 (33.46 MB)
120-Servant Leadership.mp4 (55.82 MB)
121-Leading From Behind.mp4 (65.41 MB)
122-Focus on Value.mp4 (70.61 MB)
123-Start Where You Are.mp4 (62.69 MB)
124-Progress Iteratively with Feedback.mp4 (63.79 MB)
125-Collaborate & Promote Visibility.mp4 (52.14 MB)
126-Think & Work Holistically.mp4 (62.1 MB)
127-Keep It Simple & Practical.mp4 (61.98 MB)
128-Optimize & Automate.mp4 (48.67 MB)
129-Section 8 Closure.mp4 (22.92 MB)]
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