English | 2022 | ISBN: 1925836495 | 78 pages | True EPUB | 7.42 MB
A user journey map is a powerful asset that's used to understand how people use our products.
It is an essential tool for building websites, applications, and services. By visualizing user goals, phases in the journey, tasks, pain points, and somes feelings, a map can help teams build products by showing a global view of the user's journey, brig stakeholders and product teams together. It can be used to brainstorm new opportunities, fix issues, design new services, and understand gaps within an organization.
This book will show you how to research, present, and use a user journey map. You'll learn
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