Windows IT Basics for End Users and Helpdesk Staff

[Prohibitive]

$50 | Created by John Courtenay | Last Updated 7/2019
Duration: 30 mins | Video: h264, 1280x720 | Audio: AAC, 44 KHz, 2 Ch | 415 MB
Genre: eLearning | Language: English + Sub | 16 Lectures

Fix basic computer issues with Windows desktop PCs without having to involve IT Support, e.g. printers and email

What you'll learn
If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
A quick overview into GDPR and how it affects you as an end user
How to setup network printer objects yourself
How to correctly setup your monitors so they are the correct way around when moving your mouse

Requirements
To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

Description
This course covers the basic IT issues that can come up in a company on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:

Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

Who this course is for:
People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
Screenshots

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